ISO INTERNATIONAL STANDARD 22458 First edition 2022-04 Consumer vulnerability Requirements and guidelines for the design and delivery of inclusive service Consommateurs en situation de vulnérabiliteExigences et lignes directrices pour la conception et la fourniture de services inclusifs Reference number IS0 22458:2022(E) ISO @IS02022 IS0 22458:2022(E) COPYRIGHT PROTECTED DOCUMENT IS02022 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may the internet or an intranet, withoutpriorwrittenpermission.Permission can be requested from eitherIso at the addressbelow or Iso's member body in the country of the requester. ISO copyright office CP 401 · Ch. de Blandonnet 8 CH-1214Vernier,Geneva Phone: +41 22 749 01 11 Email: [email protected] Website: www.iso.org PublishedinSwitzerland i @ IS0 2022 - All rights reserved